FAQ

Frequently Asked Questions

Products & Grading

What does “refurbished” mean?
Every device we sell is professionally tested, cleaned and restored to full working order. You get the same functionality as new at a fraction of the price — a smarter, more sustainable choice.

How are devices graded?
We grade each device by its cosmetic condition — Excellent, Very Good and Good. Every grade is fully functional. See our Refurbishment & Grading Guide for details and photos.

Are chargers and accessories included?
Yes — all devices ship with the cables and accessories needed to get started. Specific inclusions are listed on each product page.

Orders & Shipping

How long does delivery take?
Orders are dispatched quickly from within Australia. For current delivery times, pickup options and costs, see our Shipping & Pickup Information.

How do I track my order?
You’ll receive tracking by email once your order ships. You can also view your orders any time in My Account.

Payments

What payment methods do you accept?
We accept Visa, Mastercard, American Express and UnionPay, plus Apple Pay, Google Pay, Shop Pay and PayPal. See Payment Options.

Warranty & Returns

What warranty do I get?
Every refurbished device comes with a 12-month warranty covering hardware faults and manufacturing defects.

Can I return an item?
Yes — we offer 30-day free returns. Full conditions and the claims process are on our Warranty & Returns page.

Still need help?

Email info@valuegadgets.com.au or call +61 401 230 180. You can also visit our Help Centre.